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KİŞİSEL VERİLERİN İŞLENMESİNE DAİR GENEL İNTERNET AYDINLATMA METNİ  

INTRODUCTION

This document provides detailed information about managing your KAOSS/Google Play Store / Apple Store account, security measures, and the process for deleting your account if needed. Please read this information carefully before performing any account-related actions.

 

ACCOUNT CREATION

To create an [Application/Platform Name] account:

 

  1. Download our mobile application or visit our website

  2. Click on the "Sign Up" or "Create Account" button

  3. Enter the requested information (name, surname, email, password, etc.) accurately and completely

  4. Read and accept our Terms of Use and Privacy Policy

  5. Click on the link sent to your email address to verify your account

 

For your security, we recommend creating a strong password and not sharing this password with your other accounts.

 

MANAGING ACCOUNT INFORMATION

Updating Profile Information

To update your account information:

 

  1. Log in to your account on the app or website

  2. Click on the profile icon in the upper right corner

  3. Select "Account Settings" or "Profile"

  4. Click on "Edit" or "Update" to change your information

  5. Click "Save" or "Update" to save your changes Information you can update:

    • Profile picture

 

  • Name and surname

  • Contact information

  • Address information

  • Password

  • Notification preferences

 

Changing Your Password

To change your password:

 

  1. Go to your account settings

  2. Click on "Security" or "Change Password"

  3. Enter your current password

  4. Enter and confirm your new password

  5. Click "Update Password" or "Save"

 

Two-Factor Authentication (2FA)

We recommend enabling two-factor authentication to enhance your account security:

 

  1. Go to the "Security" section in account settings

  2. Find the "Two-Factor Authentication" option

  3. Click "Enable"

  4. Enter the verification code sent to your phone or scan the QR code

  5. Save your backup recovery codes to complete the setup

 

ACCOUNT SECURITY

Recommendations for securing your account:

 

  • Use a strong and unique password

  • Enable two-factor authentication

  • Change your password regularly

  • Report suspicious activities immediately

  • Don't check "Remember me" on shared or unsecured devices

  • Ensure devices you use to access your account are updated and secure

  • Don't access your account through unofficial applications or websites

  • Keep your email address and recovery information updated

 

ACCOUNT DELETION

Account Deletion Process

If you wish to permanently delete your account, follow these steps:

 

  1. Go to your account settings

  2. Find "Delete Account" or "Close Account" option at the bottom of the page

 

  1. Click "I Want to Delete My Account"

  2. Enter the requested verification information (password, reason for account deletion, etc.)

  3. Confirm the process by clicking "Permanently Delete My Account" Alternatively:

    • You can request account deletion by sending an email to our customer service team info@themossi.com

    • Be sure to include the email address registered to your account in your request

 

Important Considerations Before Account Deletion

Before deleting your account, please consider the following:

 

  • Account deletion cannot be undone

  • All your personal data, profile, and content will be permanently deleted

  • We recommend backing up important data beforehand

  • If you have active subscriptions, you should cancel them first

  • The account deletion process may take up to 30 days to complete

  • If you log back into your account during this period, the deletion request will be canceled

 

Our Data Retention Policy

When you delete your account:

 

  • Your personal data may remain in our system for a certain period due to our legal obligations

  • Some data may be retained for legal requirements, fraud prevention, or security reasons

  • We reserve the right to retain anonymous and aggregate data for statistical purposes

  • Content you have shared or transmitted to other users may remain in the system even after your account is deleted

 

ACCOUNT SUSPENSION

If you want to temporarily suspend your account instead of permanently deleting it:

 

  1. Go to your account settings

  2. Find "Freeze Account" or "Disable Account" option

  3. Follow the necessary instructions and confirm the process Suspended accounts:

    • Cannot be viewed by other users

    • Can be reactivated at any time

    • Your data and content are preserved

 

ISSUES AND HELP

If you experience any issues with your account or need assistance:

 

  • Visit our Help Center: [help center link]

  • Email our support team: info@themossi.com

  • Use the "Help and Support" section in the app

  • Contact our customer service at 212 438 82 34

 

For urgent help with account security breaches, please info@themossi.com immediately.

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